Refund policy

Returns
We want you to be completely satisfied with your purchase. Simply return the merchandise to the address below and email us to let us know it's on the way. We will issue you a store credit or refund your money (less a 25% restocking fee) as soon as we receive the piece.

Civil Stoneware Inc. (RETURNS DEPT)
1710 2nd Ave N # 105
Birmingham, AL 35203

Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at civilstoneware@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at civilstoneware@gmail.com and send your item to: 1710 2nd Ave North Birmingham Alabama US 35203.

Shipping
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.